Terms & Conditions

Deposits

In order to schedule your cake on your chosen date a  non refundable £100 booking fee is required.  Without the booking fee your date will not be held and priority will be given to the first to pay their booking fee.

Final Payment

All final payments are due on or before 1 month prior to your event.  If payment is not received by this date, we reserve the right to cancel.

Refund / Cancellation

The initial £100 is non refundable and non transferable under any circumstances – this covers time already spent on consultation, tastings and any loss of business due to your booking preventing other bookings for the same date.   In the event of cancellation on your part the following charges will apply:

We retain the right to cancel your booking in circumstances beyond our control, such as fire or ill health.  We will in this instance do our utmost to outsource your cake to an alternative designer to fulfil your order, but as a final resort we will refund any money paid to us.

Your wedding cake

We will not provide a wedding cake when other cakes, cupcakes, cake pops, dessert table items etc are being provided by another baker.  We do this because we have a reputation to maintain of supplying beautiful and delicious cakes, it would be wrong of your guests to assume that another bakers cakes were ours.  We reserve the right to remove our cake from your venue and retain payment for the cake if any other cakes are served at your event, unless previously disclosed and discussed with us.

Cake location

It is the responsibility of the customer to ensure the venue supply a suitable table and location for the cake to be displayed.  We are not responsible for the cake once it has been delivered.  Any cake placed outside during an event has the possibility of melting in the heat.  We always  ask for the cake to be signed for at your venue before we leave. 

Weather

Cakes and high temperatures do not mix, it is advisable that your cake is displayed in an air conditioned room.  We have no control over the stability of your and / or the décor on it if the temperature in the area in which it is displayed is unusually high for the UK.

Delivery

The cost of delivery and set up at your venue will be quoted.  If the venue is changed additional charges may apply.  We are not liable for any damage to your cake at the venue once we have delivered and set up your cake.  With this in mind we require someone responsible to sign a disclaimer before we will leave any cake, it is often your wedding co-ordinator at your venue who is able to sign, but you may prefer to ask a member of your wedding party.

Design / alterations

It is your responsibility to read and check the quote thoroughly.  Any amendments made once your booking fee is paid may result in an adjustment to the cost of your cake.  Every cake we make is individual and we will not copy an image like for like.  We will create the cake you have designed with us but we reserve the right to amend your design minimally at the point of creation if it were to otherwise compromise the quality of your finished cake.

Allergies & dietary requirements

Please discuss with us if you have any special dietary requirements.  An allergen list will be left with your venue when we deliver your cake.

Non edible items

Most cakes will have non edible items, all tiered cakes contain dowels, and your cake may have sugar flowers, ribbon etc.  The venue will be asked to remove these for you prior to cutting but this is your responsibility.

Complaints

If you have any concerns about your cake please notify us upon delivery / inspection so that we have the opportunity to rectify it in time for your event.  A partial refund is only given if cakes are returned to us and are unsuitable for consumption / not described in the written quote.  No refunds are given due to change of mind or in the unlikely event of late delivery (defined as delivery after the start of the wedding breakfast).  The maximum compensation will be 10% of the full cost .

Payment of your booking fee confirms you have read and agree to these Terms and Conditions.